Help & FAQ

The customer area lives at the top of every store page - click Customer area in the header. It is your personal dashboard where you can view your orders, downloads and (if enabled) subscriptions.

Click Customer area at the top of the site, enter the email address you used when ordering, and click the login button. We email you a secure login link - open it and you are straight in. No password to remember.

If the email does not arrive within a few minutes, check your spam or junk folder and try again.

First check your spam or junk folder - download emails sometimes land there. If it is not there:

1. Go back to the product page and use the free or buy form again with the same email address.
2. Check the email address you entered for typos.
3. If you paid, check your bank or card statement to confirm the payment went through, then contact us through the site.

Every order gets a secure download page - open the link from your email and you will see all your files with their sizes, a Download all (ZIP) button, and a countdown showing how long the link stays valid.

Everything you have access to also lives in your Customer area (top of the site) under Your library:

• Open download page - takes you to that product download page while the link is valid.
• Regenerate download link - for paid orders whose link has expired.
• Back to product - for free items whose link has expired (see below).

For free products: enter your email on the product page and click the button - your download link is emailed to you immediately.

For paid products: complete checkout and your download link is emailed to you automatically after payment. You can also open it from the Customer area at any time - every product you have access to appears in Your library.

Open your download email and click the download link, or go to the Customer area → Your library and click Open download page on the product.

The download page shows every file with its name and size. Click Download next to a file, or click Download all (ZIP) to grab everything at once.

You can re-download a paid product any time:

1. While the link is valid - use the Resend download links by email button on the download page, or open it from Your library.
2. If the link has expired - go to the Customer area, open Your library, and click Regenerate download link (or use Lost your download link? Recover it here with your order ID and email).

Free downloads are a limited-time offer - they are only available at the time you claim them and cannot be re-sent or reissued later. If a free item was a special, check the product page - if it is still available you can simply enter your email again to receive a fresh copy.

Download links for paid orders stay valid for the time shown on your download page (usually 7 days). If a paid link expires, you can always get a fresh one:

1. Open the Customer area → Your library.
2. Click Regenerate download link on the product (or use Lost your download link? Recover it here with your order ID and email).
3. A new link is emailed to you and appears in your library.

Free downloads are a limited-time offer - they are only available at the time you claim them and cannot be re-sent. If the free product is still on sale, you can get it again by entering your email on its product page.

Yes - within the download limit shown on your download page (usually 10 downloads) and before the link expires. The page shows how many downloads you have used so you can see what remains.

If you run out of downloads on a paid order, use Regenerate download link in Your library to get a fresh link with a reset limit. If you run out on a free download, it cannot be reset - free offers are limited-time only (re-enter your email on the product page if it is still available).

Paid orders can always get a fresh download link.

1. Open the Customer area (top of the site) → Your library.
2. Click Regenerate download link on the product, or use Lost your download link? Recover it here.
3. Enter the order ID from your payment receipt (e.g. 1234) and the email address you used to pay.
4. Click Email my download link - a fresh link is emailed to you straight away and appears in your library.

Free downloads are a limited-time offer - they are only available at the time you claim them and cannot be reissued. If the free product is still available, you can re-order it by entering your email on its product page.

PDFs open in any modern browser - just click the file after downloading (or open it from your downloads folder).

On a computer: double-click the file - it opens in your browser, Adobe Reader or your system viewer.
On a phone or tablet: tap the downloaded file, or open it in the Files app (iPhone/iPad) or Downloads app (Android).

Open the PDF, then look for the printer icon or press Ctrl+P (Windows), Cmd+P (Mac), or the share/print option on a phone or tablet. Choose your printer, set the pages you want, and print.

Tip: for printable posters, set your printer to Actual size or 100% and choose portrait orientation unless the file says otherwise.

EPUB files need an ebook reader app - they will not open in a normal PDF viewer.

iPhone/iPad: Apple Books opens EPUBs - tap the file and choose "Copy to Books".
Android: use Google Play Books or an app like ReadEra.
Computer: use Calibre (free) or the browser extension EPUBReader.

Note: this store currently delivers printable PDF packs; EPUB versions will appear here if we add them for a product.

EPUBs are designed for reading on screens, so printing them directly is awkward. The easy way: open the EPUB in a reader, then either:

1. Export it to PDF first (Calibre can convert EPUB to PDF in one click), then print the PDF; or
2. Copy the pages you need into a document and print those.

If a product offers a printable PDF version, that is the file to print.

Everything - your downloads work on Windows, Mac, iPhone, iPad and Android. Download the file once and it is yours. You can store it in cloud storage (iCloud, Google Drive, OneDrive) so you always have it, or print a copy for home.

Check the note on your product page - most printable packs include a commercial-use clarification near the checkout. As a general rule: you may print and use the materials with your own clients, residents, members or classes, but you may not resell, redistribute, upload, share or repackage the original files.

Payments are taken securely online at checkout using a credit or debit card. You will see the total in your chosen currency (e.g. NZD, USD) before you pay, and your receipt is emailed to you straight after.

Payments are processed by Ezi Systems Ltd, a New Zealand company in business since 2012, using Stripe - one of the world's largest and most trusted payment providers.

Stripe is the payment company that safely processes every card payment on this site - the same technology used by millions of businesses worldwide. When you enter your card details at checkout, Stripe securely charges your card, confirms the payment, and sends the money to us.

Stripe handles the card processing; Ezi Systems Ltd (NZ based, in business since 2012) is the company behind the store and is responsible for your order.

Very secure. Your card details are encrypted and go directly to Stripe - they are never seen by us or stored on this website.

Stripe is certified to the highest industry security standard (PCI Level 1) and uses bank-level encryption. Most payments also include extra verification (like 3-D Secure) to protect you against fraud.

Your bank statement will show the payment to Stripe (sometimes shown as "Stripe" or the store name). If you cannot find it, search your statement for a payment around the date of your purchase, or contact us and we will confirm the exact description.

If you need a refund, contact us through the site or by replying to your receipt email. We will review your request and, if approved, the refund is processed back to the card you paid with - usually within 5-10 business days depending on your bank.

When the refund is processed, your download access is removed and you will receive a confirmation email.

Once the refund is processed, it is sent straight back to your card. Most banks show it within 5-10 business days, though some cards can take a little longer. You will get a confirmation email from us when the refund has been processed.

Yes - your order and its amount appear in the Customer area (top of the site) on your dashboard. Your payment receipt is also emailed to you after purchase. For card-level details (statement lines, card ending, etc.) check your bank statement or the card you used.

Most products are one-off purchases - you pay once and the download is yours. Some products may offer a subscription option, which is clearly marked and renews on the schedule shown at checkout (weekly, monthly or yearly) until you cancel it in the Customer area.

First check your email for the receipt or confirmation from your purchase. If you were charged but did not receive your download, open the Customer area - your order and download link will be there, or use Lost your download link? Recover it here.

If you still need help, contact us through the site and include your order number or the email used at checkout.